Privacy Policy
Battery Fitment Outlet Potchefstroom – Privacy Policy
1. Introduction
Battery Fitment Outlet Potchefstroom (“we,” “us,” “our”) is committed to protecting the privacy and security of personal information collected through our website (batteryfitmentoutlet.co.za) and in our operations (e.g., in-store, phone, email). This Privacy Policy explains how we collect, use, disclose, and protect personal information, and your rights in respect of that information.
By accessing or using our website, or engaging our services, you accept and consent to the practices described here. If you disagree, please do not use our website or services.
2. Definitions & Scope
- Personal Information / Personal Data means any information relating to an identifiable natural person (e.g., name, contact details, identity number, e-mail address, payment information).
- Sensitive Personal Information means information about race, health, biometric data, etc. We aim to avoid collecting this unless strictly necessary (and with explicit consent).
- Processing means any operation performed on personal data (collection, storage, use, disclosure, deletion, etc.).
- Website means batteryfitmentoutlet.co.za and any subdomains, web applications, or mobile interfaces we operate.
This policy covers all personal information processed by us, whether collected via the website, in person, by phone, email, or other means.
3. Information We Collect & How
We collect personal information to the extent necessary for our services, operations, and legal compliance. Below are typical categories:
| Category | Examples | Source | Purpose |
|---|---|---|---|
| Contact / identity details | Name, physical address, email address, phone number | When you provide via web form, in-store, phone | To communicate with you, schedule appointments, fulfill services, send invoices |
| Vehicle / battery information | Vehicle make/model, battery type, installation history | You provide or we record during service | To advise on correct battery fits, history, warranty support |
| Payment / billing information | Credit card details, bank account, payment receipts | You provide during purchases or online | To process transactions, refunds, reconciliation |
| Technical / usage data | IP address, browser type, pages visited, timestamps, device identifiers | Automatically via website analytics / server logs | To operate and improve our website, detect abuse, system diagnostics |
| Communications data | Your email exchanges, call recordings (if any), support tickets | From your communications with us | For service quality, dispute handling, record-keeping |
| Marketing / preference data | Whether you opted-in, your marketing preferences | You provide / infer by behavior | To tailor communications, promotional offers |
Special note
If at any point we need to collect more sensitive categories (e.g. biometric data, health data), we will obtain your explicit consent and comply with stricter protections.
4. Legal Bases for Processing
We rely on one or more of the following legal bases (depending on context):
- Contractual necessity — to perform services you’ve requested (e.g., to install or fit a battery).
- Consent — where you have given clear, affirmative consent (e.g. for marketing emails).
- Legitimate interest — such as improving our services, fraud prevention, security; provided it does not override your rights.
- Legal obligation — where we must comply with laws or regulatory requirements (e.g. tax, maintenance of accounting records).
We will always assess, in each case, whether our interest is overridden by yours; if so, we will require your consent or refrain from processing.
5. Use & Disclosure of Information
We use and disclose personal information as needed for:
- Providing, maintaining and improving our services, including installation, repairs, warranties.
- Communicating with you (appointment reminders, status updates, invoices).
- Billing, payment processing, refunds.
- Customer service and support.
- Marketing and promotional communications (where you have opted in).
- Preventing fraud, security breaches, abuse of services.
- Complying with applicable laws, orders, and court processes.
- In connection with business transactions (sale, merger, financing) — subject to confidentiality safeguards.
We do not sell your personal information to third parties for their marketing purposes without your explicit consent.
6. Cookies, Analytics & Tracking
On our website, we may use cookies, web beacons, and similar technologies to collect technical and usage data (e.g. IP addresses, pages visited, device information). These help us:
- Analyze and improve website performance
- Understand user behavior
- Offer personalized content or recommendations
- Detect and mitigate fraud or security issues
You may decline certain cookies via your browser settings, though that may impair full site functionality. We will provide a cookie banner or preference center to allow opt-in/opt-out for non-essential cookies (e.g. analytics, marketing).
We may use third-party analytics tools (e.g. Google Analytics). We will ensure that such third parties adhere to appropriate data protection standards and do not use the data in ways incompatible with this policy.
7. International Transfers
If we transfer your personal information outside South Africa (or outside your home jurisdiction), we will ensure adequate safeguards (e.g. standard contractual clauses, binding corporate rules) or ensure the recipient is subject to an adequate legal regime.
8. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected (e.g. service warranty, accounting, disputes), or as required by law (e.g. tax record retention). Once it is no longer needed, we will securely delete or anonymize it, unless retention is required for legal claims or investigations.
9. Security
We implement reasonable physical, technical, and organizational measures to secure personal information (e.g. encryption, access controls, regular audits). However, no system is perfectly secure; in the event of a data breach, we will take all appropriate steps, including notifying you and relevant authorities as required by law.
10. Your Rights
Depending on your jurisdiction, you may have rights such as:
- To access your personal information
- To correct, update or delete information
- To object or restrict certain processing
- To withdraw consent (for processing based on consent)
- To obtain a copy of your data in a portable format
- To lodge a complaint with the relevant data protection authority
If you wish to exercise such rights, please contact us (see Section 14). We will respond within applicable statutory timelines.
11. Children & Minors
Our services are not directed to minors under applicable age thresholds. We do not knowingly collect personal information from minors without parental/guardian consent. If we discover we have done so unintentionally, we will delete the data.
12. Third-Party Links & Services
Our website may link to third-party sites or services (e.g. payment gateways). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (e.g. to reflect changes in laws or operational practices). When we make material changes, we will provide prominent notice (e.g. via website banner or email). The “Last Updated” date at the top will reflect the effective date.
14. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, you may contact:
Battery Fitment Outlet Potchefstroom
Address: 3 O R Tambo St, Potchefstroom, 2520
Phone: 077 290 2481